Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions apply to your access to and use of broadbandpilot.com (“BroadbandPilot”, “we”, “us” or “our”).

By using this website, you acknowledge that you have read these terms. If you do not agree with them, please stop using the website.

Nothing in these terms is intended to exclude or restrict a consumer right that cannot legally be excluded or restricted.

2. About BroadbandPilot

BroadbandPilot provides website content intended to help visitors research fibre broadband, broadband providers, packages, prices and related offers in the United Kingdom.

Unless expressly stated otherwise, BroadbandPilot is an information and comparison website, not a broadband network operator or internet service provider. We do not ourselves supply the broadband connection, installation, router or telecommunications service advertised by a third-party provider.

If BroadbandPilot provides a particular service directly in the future, additional terms may apply and will be presented where appropriate.

3. Eligibility and Website Access

You may use this website for lawful personal or business research, subject to these terms and applicable law.

You agree not to:

• Use the website for unlawful, fraudulent or misleading activities.
• Attempt to gain unauthorised access to the website, its servers or related systems.
• Introduce malicious code, interfere with website security or disrupt its operation.
• Use automated tools to scrape, copy or harvest website content in a way that violates applicable law or our rights.
• Misrepresent your identity or submit information that you are not authorised to provide.

We may take reasonable steps to protect the website against misuse, security threats or unlawful activity.

4. Broadband Information, Prices and Offers

We aim to make our website useful and informative. However, broadband prices, introductory offers, speeds, contract lengths, setup fees, equipment costs, eligibility requirements and other offer details can change.

Information displayed on BroadbandPilot may be supplied by providers, partners, third-party data sources or our own research. We make reasonable efforts to present information clearly, but we cannot guarantee that every listing is complete, current or applicable to every household.

Before placing an order, you should independently confirm:

• The current monthly price and any introductory or subsequent price changes.
• The minimum contract period and any cancellation or early termination charges.
• Installation, activation, delivery, equipment and other additional fees.
• Download and upload speeds, expected performance and any usage restrictions.
• Eligibility criteria, availability, service limitations and any relevant terms.

The provider’s offer and contract documents govern the service you purchase. If information on our website differs from the provider’s current terms, contact the provider and check the details before committing to an order.

5. Fibre Coverage and Availability

Fibre broadband availability depends on your address, the network infrastructure serving your property, the provider’s coverage and installation requirements.

Where a postcode checker or availability tool is available, its results are indicative unless the relevant provider confirms that a service can be supplied to your exact address.

A postcode search does not itself reserve a connection, guarantee an installation date, confirm a particular speed or create a broadband contract. The provider may need further address information or technical checks before confirming availability.

We are not responsible for network coverage decisions, engineering requirements, installation delays or changes made by third-party providers, subject to any rights you have under applicable law.

6. Third-Party Broadband Providers

BroadbandPilot may display or link to offers from independent telecommunications companies, internet service providers, network operators and comparison partners.

When you follow a provider link, submit an enquiry or place an order, you may leave our website and interact directly with that third party. The provider is responsible for its own service, order process, customer support, installation, billing, cancellation process and contractual obligations.

Before you enter into a contract, review the provider’s applicable terms, privacy notice, pricing information and cancellation rules. Your agreement for a broadband service is between you and the provider, unless the order documents expressly state otherwise.

We do not control third-party networks or service delivery and cannot promise that a provider will accept an order or maintain a particular offer. This does not affect any legal rights you may have against that provider or against us.

7. Affiliate Links and Commercial Relationships

Some links on BroadbandPilot may be affiliate or referral links. If you click one of these links and complete a qualifying action, we may receive a commission or referral fee from the relevant provider or affiliate network.

Where applicable, commercial relationships should be clearly disclosed so visitors can understand how BroadbandPilot may earn revenue.

An affiliate relationship does not, by itself, mean that a provider’s offer is the best option for every visitor. You should compare the complete terms, price, speed, availability and suitability of a deal before making a decision.

Any commissions, rankings, sponsored placements or commercial arrangements should be described accurately wherever they are relevant to how offers are displayed.

8. Information Only; No Guarantee of Savings

Website content is provided for general information and comparison purposes. It is not a personalised recommendation, a guarantee of savings or a promise that a particular service will meet your needs.

Actual savings and service performance depend on your existing package, address, usage, provider, contract terms and the offer available when you order.

You are responsible for assessing whether a broadband package is appropriate for your circumstances. If you are unsure about a specific offer, ask the provider for clarification before entering into a contract.

9. User Conduct and Submitted Information

If the website allows you to submit messages, enquiries, feedback or other information, you must ensure that the information you provide is accurate to the best of your knowledge and that you have the right to provide it.

You must not use any website form or feature to:

• Submit unlawful, threatening, abusive, deceptive or fraudulent material.
• Send unsolicited bulk messages or malicious files.
• Impersonate another person or falsely claim an association with a provider.
• Interfere with the security, availability or proper functioning of the website.
• Violate another person’s intellectual property, privacy or other legal rights.

We may remove or decline to process submissions that reasonably appear to violate these terms or applicable law.

10. Intellectual Property

Unless otherwise stated, the original text, design, graphics, branding and other materials created for BroadbandPilot are owned by or used under licence by the relevant rights holder.

You may browse the website and use its information for lawful personal purposes. You must not reproduce, republish, distribute, commercially exploit or modify protected material without permission, except where permitted by law.

Third-party names, logos, trademarks and product materials remain the property of their respective owners. Their appearance on this website does not necessarily imply sponsorship, endorsement or partnership.

If you believe content on this website infringes your rights, please contact us with enough information to identify the material and explain your concern.

11. Privacy and Cookies

Your use of the website is also subject to our Privacy Policy, which explains how personal information is handled.

The website may use cookies and similar technologies for essential functions, preferences, analytics or referral tracking. Non-essential cookies will be used in accordance with applicable consent requirements.

You can review the privacy notice and available cookie settings to understand the choices offered and how information is used.

12. Availability, Disclaimers and Liability

We aim to keep BroadbandPilot accessible and useful, but we do not guarantee uninterrupted access, error-free operation or that every item of website information will always be available.

To the extent permitted by law, the website and its general informational content are provided without a guarantee that every listing, comparison, link or estimate will be accurate, complete or suitable for every visitor’s needs.

To the extent permitted by law, we are not responsible for losses arising from reliance on information that has become outdated, a provider’s independent decisions, or the operation of external websites and services.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence. Nothing here removes consumer rights that cannot legally be excluded.

If you are a consumer, these terms do not affect any rights or remedies you have under applicable consumer protection law.

13. Your Responsibilities

You are responsible for your use of BroadbandPilot and for checking information with the relevant provider before making a purchase. You should take reasonable care when submitting personal information or following external links.

Nothing in this section creates an obligation to compensate us for matters where such an obligation would be unlawful or inappropriate under applicable consumer law.

14. External Links

Our website may contain links to external websites and resources for convenience. We do not control every external website and are not responsible for its content, availability, security or privacy practices.

A link is not a guarantee or endorsement of all products or services offered by the linked website. You should review the relevant website’s own terms and policies before using its services.

15. Changes to These Terms

We may update these terms to reflect changes to the website, our services, commercial arrangements or applicable legal requirements. The revised version will be published on this page with an updated revision date.

Changes apply from the date stated in the published version, subject to any legal requirements that apply to the change. If a change materially affects how you may use the website, we will take reasonable steps to make the change clear where appropriate.

16. Governing Law and Disputes

These terms and any dispute concerning them are subject to the laws of England and Wales, except where mandatory consumer protection rules require another law to apply.

If you are a consumer residing elsewhere in the United Kingdom, you may also benefit from mandatory protections and may be entitled to bring proceedings in the courts available under applicable law.

We encourage you to contact us first if you have a question or concern about the website so we can try to resolve it.