Privacy Policy

1. Who operates this website

This website is available at broadbandpilot.com. In this policy, “BroadbandPilot”, “we”, “us” and “our” refer to the operator of this website.

Legal business/operator name: [Insert your accurate legal name or registered business name]

Business address: [Insert your genuine business address, where applicable]

These details must be completed accurately before publication. Do not imply that BroadbandPilot is a broadband network operator or is affiliated with a provider unless that is true.

2. Information we collect

The information collected depends on how you use the website and which functions are enabled. It may include:

• Contact details you provide: name, telephone number, email address, postcode and the content of a message or enquiry.
• Broadband enquiry details: the type of package or service you ask about and details needed to respond to your request.
• Technical information: IP address, browser and device information, pages visited, referring page, approximate visit time and security logs, where recorded by hosting or other enabled services.
• Cookie and usage information: information collected through cookies or similar technologies, subject to the tools in use and your consent choices where required.

Please provide only information relevant to your enquiry. Do not send passwords, payment-card details or other sensitive information through general contact channels.

3. How we use information

Where applicable, we may use information to:

• respond to enquiries and provide requested information;
• help visitors review broadband packages and provider options;
• operate, maintain, secure and improve the website;
• measure site performance and understand how content is used, where analytics is enabled;
• measure advertising performance, where relevant advertising tools are enabled lawfully;
• prevent misuse, address technical problems and meet legal obligations.

We do not use personal information for unrelated purposes without an appropriate lawful basis and any notices or permissions required by law.

4. Legal bases for processing

Where UK data protection law applies, we process personal information only when an appropriate lawful basis applies. Depending on the circumstances, this may be:

• Legitimate interests: for operating and protecting the website and responding to relevant business enquiries, where those interests are not overridden by your rights.
• Steps requested by you: where processing is necessary to take steps at your request before entering into a contract, if applicable.
• Legal obligation: where we must process or retain information to comply with the law.
• Consent: where consent is required, for example for certain non-essential cookies or marketing activities.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing carried out before withdrawal.

5. Sharing information

We do not intend to sell personal information. Where necessary and lawful, information may be shared with:

• website hosting, security, analytics, communications and technical service providers;
• a broadband provider or referral partner where you ask us to help with an enquiry and sharing is necessary, appropriate and explained to you;
• professional advisers, regulators, law enforcement or other parties where required by law or necessary to protect rights and security.

We should explain relevant provider or referral relationships at the point information is collected. Once you visit a third-party provider’s website or submit information directly to it, that provider’s own privacy terms may apply.

Before publishing, identify any actual lead-generation, affiliate, call-routing or comparison partners and ensure this section accurately describes the information shared with them.

6. Cookies, analytics and advertising

Cookies and similar technologies may be used for essential website functions, security, preferences, analytics or advertising, depending on the tools installed on the website.

If Google Ads, Google Analytics or another analytics or advertising service is enabled, that service may receive information about browser or website interactions in accordance with its own terms and settings. Do not send personally identifiable information, such as names, email addresses or telephone numbers, to Google through advertising tags or URLs.

Where required by UK law, non-essential cookies and similar technologies must not be activated before valid consent. Visitors should be able to make an informed choice and change or withdraw consent through accessible cookie settings. Browser controls may also be available.

For further information, see how Google uses information from sites or apps that use its services and Google My Ad Center.

Website owner check: list the actual tools used, such as Google Ads conversion tags, Google Analytics, call tracking, affiliate tracking and the cookie-consent platform. Remove references to tools that are not installed, and ensure the cookie banner matches the actual configuration.

7. Telephone enquiries

If you call us or request a call, we may use the number and information you provide to respond to your enquiry. Please ensure that you are authorised to provide any contact details you share.

An enquiry does not automatically mean that you have agreed to unrelated marketing. Any marketing or referral activity must have the appropriate legal basis and notices or consent where required.

Call recording, call analytics or call tracking should be described here only if those features are actually used. If calls are recorded, provide any required notice and explain the purpose and retention period.

8. Data retention and security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate records, resolving disputes and meeting legal obligations. Actual retention periods depend on the information and purpose.

Appropriate technical and organisational measures should be used to protect information against loss, unauthorised access, misuse or disclosure. No online transmission or storage system can be guaranteed to be completely secure.

9. Your privacy rights

Depending on the circumstances and applicable law, you may have the right to request access to your personal information, correct inaccurate information, request erasure or restriction, object to certain processing, withdraw consent, or request a portable copy where the legal conditions apply.

To exercise a right, contact us using the details in the Contact section. We may need to verify your identity. You may also complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

10. International transfers

Some service providers may process information outside the United Kingdom. Where a restricted international transfer takes place, appropriate safeguards must be used as required by applicable data protection law. Confirm the locations and safeguards of the services actually used before publishing this statement.

11. External websites

Our website may link to broadband providers and other third-party websites. We do not control their content or privacy practices. Review the destination website’s privacy notice before submitting information or placing an order.

12. Children’s privacy

This website is intended for people researching household broadband options and is not designed to solicit personal information from children. If you believe a child has provided information inappropriately, please contact us so we can review the matter.

13. Changes to this policy

We may update this policy when the website, tools, services or legal requirements change. The date at the top of this page shows when it was last reviewed. Please check this page periodically.

14. Contact us

For questions about this policy or requests relating to personal information, contact the website operator:

Website: https://broadbandpilot.com/
Legal business/operator name: [Insert your accurate legal name or registered business name]
Business address: [Insert your genuine business address, where applicable]
Privacy email: [Insert a monitored email address for privacy enquiries]
Telephone: [Insert the correct business telephone number, if you want to provide one]

Replace every bracketed placeholder with accurate information before making this page public. Do not publish contact details you do not control.